At Renest, we take pride in offering thoughtfully designed cold therapy products that support your well-being and recovery. Our policies are designed to ensure transparency, fairness, and peace of mind — before and after your purchase.

 

Sales & Return Policy:

•7-Day Return – Change of Mind

•We understand that preferences can change — and that’s perfectly okay. If you change your mind, you may return your product within 7 days of delivery, no explanation needed.

Eligibility Criteria:

 

• The product must be unused, undamaged, and returned in its original packaging.

• A proof of purchase (such as an invoice or receipt) is required.

Refund Details:

 

•A full refund will be issued to your original payment method.

•Please note: Original shipping charges are non-refundable, but Renest will cover the cost of return shipping.

•To initiate a return, simply contact us at support@renest.ae, and our team will gladly guide you through the process.

•14-Day Return – Damaged, Defective, or Incorrect

•If your item arrives damaged, defective, or not as ordered, we’re here to make it right. You have 14 days from delivery to report the issue.

Next Steps:

•Contact us with a description and photos/videos of the issue.

•The product must be returned in its original condition and packaging.

•Once approved, we’ll arrange for a free pickup and issue a full refund or replacement, including all shipping fees.

 

Refund Timeline:

Once a returned item is received and inspected:

•Approved refunds are processed within 10 business days to your original payment method.

•If more than 15 business days have passed since your refund was approved, please contact us at support@renest.ae.

 

1-Year Limited Warranty – Chillers

All Renest chillers are covered by a 1-year limited warranty from the date of delivery, as part of our commitment to quality and long-term value.

This warranty covers:

 

•Manufacturing defects

•Malfunctions of internal components not caused by misuse

This warranty does not cover:

 

•Damage resulting from incorrect installation, power surges, or improper usage

•Failure to follow routine care and maintenance instructions

To request warranty service, please reach out to support@renest.ae with proof of purchase and supporting details.

 

Installation Guidelines:

Before installation, please ensure the location meets the product’s requirements:

•Compatible electrical outlet and drainage

•Shaded, ventilated placement away from direct sunlight and harsh elements

Note: Renest is not responsible for any additional electrical, plumbing, or construction work required for setup.

 

Care & Maintenance:

To ensure optimal performance and extend the lifespan of your Renest cold plunge system, please follow the care guidelines below:

•Replace the filter regularly: For commercial use, the filter should be changed monthly. For residential/home use, we recommend changing the filter every 2 to 3 months, depending on the frequency of use.

•We prioritize a chemical-free experience: Since we do not use chemical water treatment solutions, we recommend changing the water every two weeks to maintain hygiene and ensure the best possible experience.

•Clean the inlet mesh filter monthly: At the point where water flows from the tub into the chiller, you will find a small mesh filter. This filter should be cleaned once a month to prevent clogs and ensure consistent water flow.

•Always rinse before use: Users should shower or rinse off before entering the plunge tub. This helps prevent oils, lotions, and other contaminants from entering the water, which can strain the filtration system.

•Follow the user manual: Refer to the included manual for specific instructions on cleaning cycles, drainage, and seasonal maintenance. Improper care may lead to reduced efficiency.

 

We appreciate your trust in Renest. Our team is here to support you at every step — from selection to setup and beyond. If you have any questions or need assistance, don’t hesitate to contact us.

Customer Support:

Email: support@renest.ae

Instagram: @renest.uae

Thank you for choosing Renest. We’re honored to be part of your recovery journey.